View Jobs at Homeland Development Company |
Full Time |
Ikeja |
Posted 3 years ago |
JOB TITLE: Customer Experience Manager
JOB LOCATION: Ikeja, Lagos
Employment Type: Full-time
JOB DETAILS:
- Manage large amounts of incoming/outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements
- Degree in any related field
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone/email contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: September 2, 2021
Job Features
Job Category | Customer Care |