View Jobs at Ashton & Dave Travels and Holidays Limited |
Full Time |
Posted 5 years ago |
Ashton & Dave Travels and Holidays Limited is recruiting candidates for an Operations Manager.
JOB TITLE: Operations Manager
JOB LOCATION: Lagos
JOB DETAIL:
- Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
- Evaluating, Booking, Ticketing, Refunds, etc.
- Forecasting and tracking of sales opportunities.
- Achieving sales targets.
- Understanding industry trends, product capabilities and customer requirements.
- Oversees Partner Relations with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
- Establish Executive level, long term customer relationship for future cross – sell and up – sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
- Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
- Experienced supervision, multiple agents and locations,
- Provide daily sales Report with zero error rate in ticket issuance
- Provide daily customer feedback form,
- Provide weekly Report.
Qualifications
- Minimum of BSc / HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
- Minimum of Eight years of Sales and Operations experience in the Tourism industry is critical.
- Experience in Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, PowerPoint and Excel.
- Experience in Sales and Marketing, and closing deals.
- Outstanding passion for customer service and hospitality
- Proven experience leading teams and managing operations
- Must have International Passport and also passion for Travels
- IATA Certification would be an added advantage.
Remuneration
Very attractive and negotiable.
Method of Application
Interested and qualified candidates should please send their Resume to: [email protected] using the position as the subject of the mail.
Note: Please adhere strictly to the Job Description (JD) requirements. CVs without the required Tourism experience will not be honoured for further processing.
Job Features
Job Category | Manager |
Deadline | 31st January, 2020. |