View Jobs at Ikeja Electricity Distribution Company (IKEDC) |
Full Time |
Posted 5 years ago |
Job TItle: IT Service Manager
Location: Lagos
Reporting To: Head, IT
Job Type: Full Time
Role Purpose
- Responsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. Certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL.
- Encompasses full knowledge required within the service management specialty area.
- Typically develops process and procedure documentation that are implemented by self or team.
- Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.
Minimum qualifications
- Bachelor’s Degree in Information Technology or Computer Science or any other related field; or MBA in information Technology management or related areas.
- 5 to 8 years’ experience in IT Service Management
- Experience with Customer Service, Management, Leadership, Staffing
- Demonstrated V.3 ITIL foundations understanding.
- Demonstrated experience in developing process documentation.
- Demonstrated experience in developing reports and statistics using spreadsheet software.
- Demonstrated ability to coordinate and facilitate operational meetings.
- Demonstrated ability to develop workflow diagrams for service management areas
Technical Competencies:
- Computing and User Support
- Networking Administration
- Server Administration
- Disaster Recovery
- Hardware Configuration
- Application Support and Maintenance
- Information Security
- Expert understanding of each ITIL based
- Service Support process (change mgt., problem management, incident management etc.)
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Job Features
Job Category | Manager |
deadline | 29th January, 2020. |