View Jobs at GText Homes Internship and Experienced |
Full Time |
Ikeja |
Posted 3 years ago |
JOB TITLE: Customer Fulfillment Officer
JOB LOCATION: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- The Customer Fulfillment Officer will be working with our Sales team in bridging the gap and creating harmonious relationship between our organization and clients.
- Receiving calls and replying mails from customers
- Receive enquiry and find solution to customer complaints
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tool.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Bachelor’s Degree / HND qualification with 2 – 4 years work experience.
Apply Now
Deadline: August 28, 2021
Job Features
Job Category | Customer Care |