View Jobs at Alan & Grant |
Full Time |
Posted 5 years ago |
Alan & Grant is recruiting candidates for an Aftersales Support Associate.
JOB TITLE: Aftersales Support
JOB LOCATION: Lagos
JOB DETAIL:
- Ensures good customer experience for clients on product suite. Candidate must have high control quotient, Emotional Intelligence, exceptional problem solving, critical and creative thinking abilities.
- Management and prompt resolution of customer complaints
- Answer incoming calls and respond to customers’ emails
- Identify and escalate issues to the Technical Support team
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Contribute to our revenue by efficient upselling of products and services to customers
- Complete call logs and reports
- Other duties as assigned.
Requirements
- Proficient in relevant computer applications – CRM, Microsoft Suites, Task Management tool
- 1-3 years of experience in a similar role
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately.
APPLY NOW
Job Features
Deadline | Not Specified. |