View Jobs at First Bank |
Full Time |
Posted 5 years ago |
Job Title: Team Lead, End User Support
Ref No: 2000002H
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Principal Manager
Job Objective(s)
- To ensure Optimal Utilizations of Our Alternative Delivery Channels Particularly ATM/POS by Our Esteem Customers and by Extension Increase The bottom-line
- Coordinate the provision of adequate first level support to users of ATMs and POS
- Manage the ATM/POS Support team and drive performance against agreed Service Level Agreements (SLA’s)
Qualifications
Education:
- Minimum of a First Degree or its equivalent in a Business / IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage.
Experience:
- Minimum of 7 years of experience in an IT services/ operations function
- Minimum of 7 years of management experience.
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Job Features
Deadline | Not Specified. |