View Jobs at MTN |
Permanent |
Posted 5 years ago |
Job Title: Support Partner, Customer – Public & Corporate Sector (PH)
Location: Lagos
Employment status: Permanent
Job Description
- Ensure top quality customer support in all areas of key account management
- Ensure less than 5% customer churn on managed accounts
- Constant analysis of Managed customer database for Revenue and Debt management
- Ensure 98% collection of ALL invoices as at when due
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure QA and prompt invoice delivery
- Ensure resolution of ALL service provisioning and sales support PPPs items
Experience & Training
Education:
- Fluent in English
- First Degree or equivalent in Social or Management Science Course
Experience:
- 3-7 years of experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in the telecommunications industry in a similar role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
- Membership of Professional Customer Service/Relations associations will be an added advantage
Training:
- Basic Enterprise products and services.
- MTN Products & Services
- Relationship Management
- Relevant systems training
- Financial/Mgt Accounting basics
- Corporate Collections policies, processes and procedures
- Telephone/ physical interaction etiquettes
Minimum Qualification
- BSc or HND
Apply Now
Job Features
Deadline | 18th February, 2020. |