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Permanent |
Kano |
Posted 5 years ago |
Job Title: Manager, Customer Operations
Location: Kano
Employment status: Permanent
Job Description
- Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.
- Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Experience & Training
Education:
- First degree in Social Science or any related field
- An MBA is desirable
Experience:
- Minimum 6 – 13 years’ experience which includes:
- Telecom experience of at least 8 years, preferably in customer operations or customer care
- 3 years work experience in area of specialisation in experience supervising others
- Minimum of 4 years supervisory experience with 3 years retail channel/shop management experience
- 4 years franchise management experience
- Experience in credit matrix scoring and assessment
- Exposure to telecom billing technologies and complementary technologies
- Experience in managing complex processes and procedures
Minimum Qualification
- BSc or HND
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Job Features
Job Category | Manager |
Deadline | 18th February, 2020 |