View Jobs at Jones Lang Lasalle Incorporated |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Guest Relations Host
JOB LOCATION: Lagos, Nigeria
JOB TYPE: Full time
JOB DESCRIPTION:
- Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining, etc.)
- Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all client employees and visitors
- Proactive communicator with all key influencers within JLL and client
- Liaising with the team and other key stakeholders.
- Support the operational Workplace Experience Survey NPS
- Own your operational space to ensure a fantastic Service Journey for customers within your location
- Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
- To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
- To regularly monitor customer feedback and produce an appropriate action plan based on the results.
- To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
Requirements / Skills
Sound like you? To apply you need to be / have:
- Team player, 3 years’ experiencein working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
- You are passionate about people, providing them with great experiences. A natural “people person” with exceptional Customer Service skills
- Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
- High attention to detail
- Flexible and proactive
- Ability to react quickly and decisively when faced with a problem or issue
- Able to work off their own initiative and with minimal direction
- Strong team player with a commitment to support their colleagues
- Exceptionally organised and skilled in multi-tasking
- Computer Literate – good understanding and working knowledge of office software.
- Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
- Proven track record of achievement
- An ability to understand problems, its impact and provide resolutions in a timely manner
- Feel empowered totake actionand resolve issues quickly and thoughtfully
- Excellent time management and organisational skills
- Ability to work under pressure and to tight deadlines.
Remunerations
What You Can Expect from us:
- We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
- Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Application Closing Date
Not Specified.
APPLY NOW
Job Features
Job Category | Guest Service Agent / Associate |