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Contract |
Edo |
Posted 5 years ago |
Job Title: Technical Support Intern – Edo State (SME)
Location: Edo
Department: Commercial
Job Type: Contract
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test and provide assistance to customers on CRM platform.
- Coordinate 3rd party installation and support activities.
- Run weekly reports on incidents – opportunities and complaints in Benin City.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with transmission and fibre planning teams for surveys and installations.
- Liaise with vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyse customer complaints and issues with a bid to providing lasting solution.
- Perform on-site troubleshooting when required.
- Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
- BSc / HND in a relevant study.
- Excellent communication skills.
- Multitasking skills.
- CCNA will be an advantage.
- Previous experience in a similar position is an added advanta
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Job Features
Deadline | Not Specified. |