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Full Time |
Ibadan, Oyo |
Posted 3 years ago |
JOB TITLE: Customer Care Representative
JOB LOCATION: Ibadan, Oyo
Employment Type: Full-time
JOB DETAILS:
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Candidate should possess a Bachelor’s Degree / HND / OND / NCE.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt / respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Salary
N30,000 to N40,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
Deadline: December 31, 2021
Job Features
Job Category | Customer Care |