View Jobs at ConSol Limited |
Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Victoria Island, Lagos
Employment Type: Contract
JOB DETAILS
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support.
- Make outbound calls.
- Receive inbound calls.
- Ensure that customers / callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound / inbound) quality.
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls.
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
- Adherence to call script and call centre policies.
- Compile reports.
Qualifications and Experience
- Bachelor’s Degree / HND / OND qualification.
- Minimum of 0 – 3 years relevant work experience.
- Must Speak English And One Major Nigerian Language.
- Working knowledge of appropriate CRM software and understanding of the Customer Service industry.
- Only applicants living within Victoria Island and its environs will be considered.
Salary
N50,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
Deadline: November 25, 2021
Job Features
Job Category | Customer Care |