View Jobs at ConSol Limited |
Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Hausa Speaking Contact Centre Agent
JOB LOCATION: Oshodi, Lagos
Employment Type: Contract
JOB DETAILS
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle a high volume of calls
- Work closely with Team leads, supervisors and call centre managers to ensure synergy and all-time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Qualifications
- Interested candidates should possess an OND / HND / FSLC / BSc qualification.
- 0 – 2 years of work experience.
Salary
- N40,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Shortlisted candidates will be contacted for assessment/interview
Deadline: December 17, 2021