View Jobs at Jumia Nigeria |
Full Time |
Ilorin |
Posted 3 years ago |
JOB TITLE: Hub Manager
JOB LOCATION: Ilorin, Kwara
Department: Warehouse
Employment Type: Full-time
JOB DETAILS
- As Hub Manager, you will be responsible for managing the administrative processes within the Hub / Warehouse, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures.
- You will provide accurate and reliable business management information to support performance measures within the assigned region.
Responsibilities
- Oversee administrative Duties of the Hub, ensuring all Hub staff should be appropriately Groomed for good representation of the Brand.
- Queue Monitoring (Zero attempt, SLA adherence and checks.
- Ensuring Physical Goods deliveries are scheduled to leave timely based on agreed SLAs.
- Ensure Hub Achieves Closed Success Rates of 85% and Attempt Success Rate above 75% with Zero losses on On-Demand Services delivery and delivery time at 20mins.
- Responsible for KPI Monitoring.
- Responsible Cash Reconciliation.
- Retrieval Assigning.
- Creation of DRS
- Build and collaborate 3PL relationship with a common purpose / goal to achieve business benefits and objectives.
- Supervising the completion of all checks and Hub/Fleet documentation required by law.
- Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance.
- Management of Customer complaint and resolution.
- Training of third party partners on SOPs.
- Supervision of all Hub Operations.
Requirements and Experience
- Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering).
- Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
- Relevant professional certification in Logistics or supply chain management will be an added advantage.
- Relevant years FMCG, E-Commerce or commercial experience.
- Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location).
- Demonstrated competency in data reporting and analysis.
- Experience in a multinational environment.
- Experience or high level of comfort in logistics operations.
- Experience of E-commerce best practices, with an understanding of customer and seller behavior.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Application Closing Date
Not Specified.
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Job Features
Job Category | Manager |