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Posted 5 years ago |
Marcforte Business Consulting Limited is recruiting candidates for a Customer Service Supervisor.
JOB TITLE: Customer Service Supervisor
JOB LOCATION: Victoria Island, Lagos
JOB DETAIL:
- Manage customer service requests promptly and resolve issues quickly;
- Attracts potential customers by answering product and service questions;
- Maintains customer records by updating information and attend to customerТs concerns and also provide service order;
- Provide satisfactory service on timely basis;
- Periodically checking on the progress on the vehicle and updating customer;
- Follow the standard organization progress and maintaining high customers satisfactory standard;
- Generate counter sales for walk-in customers and record transactions in computer;
- Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Manage a team of proactive team members and generate a daily, weekly and monthly report;
- Perform any other tasks assigned.
Job Specification
- A Degree in Communication or relevant discipline
- Candidate must have at least 7 – 10 years of experience in a similar capacity
- Previous work experience in a telecommunications firm would be an added advantage
- Good mastery of CRM software and tools
- Candidates must be between the ages of 30 – 35 years of age.
Remuneration
Very Attractive.
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Job Features
Deadline | 10th March, 2020. |