View Jobs at Proxynet Communications |
Posted 5 years ago |
Proxynet Communications is recruiting candidates for a Customer Service Officer (Front Desk).
JOB TITLE: Customer Service Officer (Front Desk)
JOB LOCATION: Lagos
JOB DETAIL:
- Greet guests and provide them with superb customer service.
- Ensure the reception is neat, presentable, and equipped with all the necessary supplies
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Maintain records and files.
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Good Social Media Management Skills
- Good Use of Office Package
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Good Computer Skills
- B.Sc Degree in any discipline. Customer Service certification would be an added advantage
- Must have 4 to 5 years working experience.
- Must reside in Lagos and on the Mainland
- Only Female and must reside in Lagos.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Job Features
Deadline | 31st March, 2020. |