JOB TITLE: Retention Officer
JOB LOCATION: Lagos
Job Type: Contract
JOB DETAILS
- Monitor agent / aggregator activeness.
- Monitor agent network daily and weekly transaction value and volume.
- Identify and monitor agents tx patterns and trends.
- Engage aggregators on performance of their agents.
- Engage all new agents who have not transacted after 3 days of on boarding and activate them.
- Send out surveys to agents to get feedback.
- Identify inactive and dormant accounts and engage to reactivate.
- Identify high transaction agents and give premium support.
- Give feedback to management on agent’s feed backs.
- Come up with retention strategies for the network and execute.
- Manage all external communication with the agent network.
- Hands on support and management of aggregator accounts.
- Work with regional teams to ensure agent activeness; recommend visitation etc.
Job Requirement / Skills
- ND / HND / B.Sc Degree.
- Minimum of 1 year experience in customer service.
- Courteous and friendly disposition.
- Patient and customer centric.
- Basic knowledge of excel.
- Enjoys talking on the phone.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Position applied for as the subject of the mail.
Note: Corp members can also apply.