View Jobs at Jobgam |
Full Time |
Port Harcourt Rivers |
Posted 3 years ago |
Combining high-end technology with deep-rooted and vast experience, the dynamic Jobgam team of core Professionals are committed to connecting applicants to their dream jobs and employers to the best hires, providing overall strategic insight and oversight, guidance and quality assurance and management support in advancing human and organizational capacity and achievements.
Daily, this Pan-African project connect millions of people to life-changing exciting opportunities.
JOB TITLE: Customer Care Officer [Male and Female]
JOB LOCATION: Port-Harcourt, River State, Nigeria.
JOB DETAILS
- Recruit potential clients and subscribers by recommending goods or services and demonstrating how they benefit the customer personally.
- Answer any questions the customer may have about available products and services.
- Listen to clients and subscribers concerns and complaints with the goal of identifying the causes of the problem.
- Select appropriate responses to issues and work quickly to resolve them.
- Refer advanced cases to management for resolution, providing background information as necessary.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
JOB QUALIFICATIONS
- Must be resident in River State or willing to relocate.
- A minimum of 1 year Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Ability to pass a pre-employment background investigation and drug screen for certain positions
- Excellent listening skills and an empathetic voice and manner
- Basic knowledge of computer software and office systems
- Ability to thrive in dynamic tech environment, multitasking while keeping focus on the customer
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Job Features
Job Category | Customer Care |