JOB TITLE: Stock Control Officer
JOB LOCATIONS: Dakwa – Abuja, Lambata – Niger, Ogbomosho – Oyo and Abakaliki – Ebonyi
Employment Type: Contract
Key Responsibilities
- Provide excellent customer service to all ENGIE Energy Access customers at all times
- Attract new and existing customers to the Point of Sale
- Supervise the movement & stock count of EEA inventory to and from the Point of Sale
- Provide periodic reports on customer engagement and stock count to Service Center Center Associate
Deliverables and Activities
- Provide exceptional experience to ENGIE Energy Access customers at all times
- Serve as a liaison between the customer and EEA
- Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
- Diagnose technical issues with customer units and accessories and support the after sales service process
- Provide accurate product information to customers
- Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
- Contribute to ensuring up-to-date and accurate inventory records for Stock audits
- Provide regular reports on sales, support, inventory, and customer data handling and management
- Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
- Ensure accurate and high quality information is added into EEA data systems.
- Help collect data on customer feedback and satisfaction
- Escalate any unresolved issues or questions to your supervisor/ manager
- Ensure all EEA customers have a great end-to-end customer experience
Required Skills & Experience
- Candidates should possess an OND qualification
Candidate should be fluent in English and at least 1 other local language from the region you are applying - Critical thinking skills.
- Good influencing and negotiation skills.
- Flexibility with ability to work under pressure to meet deadlines.
- Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
- Excellent verbal and written communication skills.
- Team player who is able to work independently.
- Ability to establish and maintain effective working relationships with internal and external customers.
- Demonstrate a high level of professionalism and integrity.
- Should demonstrate both verbal and written communication skills.
- Should have a smartphone.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and preferred Location as the subject of the email.
Job Features
Job Category | Analyst/ Quality Control |