View Jobs at Ascentech Services Limited |
Full Time On-Site |
Abuja |
Posted 3 years ago |
JOB TITLE: Customer Care Service Supervisor
JOB LOCATION: Abuja
JOB DETAILS:
Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager
Job Responsibilities
- First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management.
- Follow-up with the relevant department should in case there is any delay, escalate at deviations.
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised.
- Ensure Daily Operational Reports are prepared and submitted in time.
- Ensure efficient operations at the shop by coordinating remedies of issues affecting operations.
- Ensure Customer Service attitude is exemplified by actions and initiatives.
- Motivate contribution from colleagues to ensure Customer Delight.
- Adopt standards for business activities/processes and ensure adherence.
- Share improvisations with management that can be replicated at all locations/processes.
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
Desired Qualifications and Attributes
- Candidates should possess a Master’s Degree / Bachelor’s Degree / HND qualification.
- Experience: Experience 3 to 7 years as a customer care executive in an ISP/Telecom company.
- Male for gender balance.
- Relevant Industry Experience, Been on the front end handling customers and team.
- Should have Planning and organizing skills, also a sharp business acumen.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: January 28, 2022
Job Features
Job Category | Customer Care |