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Posted 5 years ago |
Tezza Business Solutions Limited is recruiting candidates for an Enterprise Resource Application (Dynamics Navision) Support Specialist.
JOB TITLE: Enterprise Resource Application (Dynamics Navision) Support Specialist
JOB LOCATION: Lagos
JOB DETAILS:
- Reporting to the Chief Information Officer, the individual will act as liaison between IT and end users (Finance).
- The primary focus of the role is to work with the Finance team to solve existing problems, develop new solutions /Navision functionalities and apply technical expertise to achieve optimal performance of the Dynamics Navision application.
- Duties associated with the role include but are not limited to end-user support and training.
- The successful candidate must have a proven track record of professional client service, interactions and experience in applying detailed system knowledge for business benefit.
Responsibilities
- Provide application maintenance services through proper configuration management.
- Ensure timely resolution of requests for support in line with agreed service levels.
- Provide timely follow-up and status reports to staff on all issues and inquires throughout the resolution process.
- Provide training to end-users on the use of key Dynamics Navision functionalities.
- Under appropriate level of supervision, assist with enhancements, upgrades, patches and testing in line with established change management processes and procedures.
- Liaise with application vendors and software suppliers on the development of system enhancements to overcome known problems or fulfil business requirements.
- Assist with review of business processes and recommend changes that will improve efficiencies and best business practices.
- Assist in designing acceptance test cases for new or upgraded systems.
- Perform daily monitoring and reporting for Dynamics Navision.
- Track changes to system configuration and ensure that change management procedures are duly practiced to prevent unauthorized changes to application configuration.
- Other tasks as assigned by the Chief Information Officer.
Educational Qualifications & Skills
- Bachelor’s Degree in Information Systems, Computer Science, or related technical discipline.
- Minimum of 5 years’ experience as a software developer working with the Dynamics NAV C/SIDE C/CAL development language. Additional experience with the AL language is highly desirable.
- Experience with NAV 2016 and above required, specifically with using events to perform modifications. Additional experience with prior NAV versions is also important.
- Dynamics NAV upgrade and data migration experience is highly desired.
- Candidates with Electronic Data Interchange (EDI) experience will have particular preference.
- Extensive experience in a large enterprise systems environment, supporting mission-critical systems and applications.
- Ability to understand and translate business requirements into system functionality.
- Strong analytical skills.
Attitude and Behavioral:
- Demonstrated leadership skills and experience with hands-on technical ability.
- Strong interpersonal skills and ability to coordinate efforts within a team.
- Significant project management and problem-solving experience.
- Strong process and process-improvement orientation.
- Strong oral and written communication skills with a proven ability to interface with and influence others at various levels within the organization.
- Team player with a positive attitude to work.
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Job Features
Deadline | Not Specified. |