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Full Time |
Posted 5 years ago |
Students Support Executive is needed at BlueSlip Limited
JOB TITLE: Students Support Executive
LOCATION: Lagos
Purpose
- To provide an effective and customer-focused frontline support service to students.
- To deliver efficient and professional information, advice and support to meet the needs of students on academic issues.
- To provide a seamless referral service to specialist services.
Main Responsibilties
- Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally.
- Identify important or urgent issues and ensure that they are escalated appropriately to the relevant units.
- Provide information, advice and support to students on academic issues through structured sessions and informal drop ins.
- Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support.
- Maintain appropriate records and management information statistics in relation to the school, and facilitate information sharing to ensure effective service delivery.
- Prepare and disseminate a range of information and guidance materials, workshops and events for students including: face-to-face, telephone, paper and online.
- Develop appropriate and effective ways of communicating with students.
- Maintain a working knowledge and understanding of policies, issues and legislation relating academic issues.
- Collect and review feedback from students by appropriate means, as part of the continuous quality improvement plan.
Qualifications
- BSc in any social science field or related
- MBA is compulsory and advantageous
- A Female is preffered
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Job Features
Deadline | 28th April, 2020. |