View Jobs at Alan & Grant |
Full Time |
Port Harcourt Rivers |
Posted 5 years ago |
Alan & Grant is recruiting candidates for an Operations Team Lead.
JOB TITLE: Operations Team Lead
JOB LOCATION: Port Harcourt, Rivers
JOB DETAILS:
- The E-commerce Operations Team leader will report to the E-commerce Operations Manager, and will support key administrative and services related activities, and interface across multiple departments.
- He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, and will play a key role towards the growth of the department.
Roles & Responsibilities
- Work with the Operations manager on issues relating to accounts, budgets, and expenditure
- Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
- Support new staff training efforts on operating the e-commerce platforms
- Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
- Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
- Collate finance related data and disseminate to team to enable the completion of related tasks
- Maintain a safe and secure work environment and develop personnel growth opportunities
- Supervise team and ensure they respond to customer queries in line with standards set and agreed response times, Help manager drive continuous improvement to customer service experience
- Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
- Maintain a safe and secure work environment and develop personnel growth opportunities
- Supervise operations of third-party vendors
- Support team efforts to drive business impact wherever possible
- Support the deployment of stock management tools and processes
- Track and report fraudulent activities to line management
- Support execution of operations and financial processes
- Liaise with outlet CMOs and collate all LC data
- Help manager improve ratio of customer service vs order confirmation emails
- Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
- Help manager drive continuous improvement to customer service experience
- Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
- Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
- Improve program and service quality, devise new applications; update procedure and evaluate.
Requirements
- Candidates with a Bachelor’s degree in Business Administration or related fields with a minimum of Second Class Upper
- Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
- 4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
- Prior experience, and proven track record of training and motivating e-commerce teams
- Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
- Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
- Vendor management experience, and project and program management experience
APPLY NOW
Job Features
Deadline | Not Specified. |