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Full Time |
Posted 4 years ago |
Chief Operating Officer is needed at Jumia Nigeria
JOB TITLE: Chief Operating Officer – Jumia
LOCATION: Lagos, Nigeria
Job type: Full-time
Department: Operations
Job Objective
- The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
- Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer / vendor feedbacks, and leading in-country related specific projects to reach those objectives
Responsibilities
- Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives.
- Customer Experience: all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience.
- Vendor Experience: all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience.
Qualification & Experience
- Bachelor’s Degree in any field from a recognised and accredited University.
- 8 years work experience and at least 5-6 years’ work experience at a senior operations management level.
- Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry.
- Excellent interpersonal and influencing skills.
- Problem solving and quick decision-making ability.
- Proven experience in target setting and ability to efficiently manage multifunctional team.
- Ability to get hands-on with the team & results oriented.
- Well organized and excellent communication skills.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Apply Now
Job Features
Job Category | Administration/ Office/ Operations |
Deadline | Not Specified. |