View Jobs at Eclat Human Resources Consulting Limited |
Full Time |
Abuja |
Posted 3 years ago |
JOB TITLE: Front Office Manager
JOB LOCATION: Abuja
Department: Administration
Industry: Hospitality
Report To: General Manager
JOB DETAILS
We seek a front office manager who can deliver or is willing to learn how to deliver on the following:
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- Communicate changes in an order process to relevant parties.
- Ensure that health and safety regulations are followed upon entry.
- Support the CEO or executive team’s vision and process ideals.
- Ensure staff working on processes are happy and operating efficiently.
- Support all functions of the business to work together.
- Monitor compliance to the standard processes.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
Education and Work Experience
- B.Sc in Management or related field.
- Minimum of 7 years’ experience in a supervisory/ operations role.
- Must have at least 4 years’ experience in the industry.
- Customer service/ relations certification is an added advantage
- Proficiency in Microsoft office suites (Word, Excel, and Power point).
- High level of experience with top brands in the hospitality Industry.
- Experience in Operations and supervisory positions.
- International experience in the industry is an added advantage.
Requirements:
- Knowledgeable in hospitality standards
- Strong computer literacy
- Attention to details and procedures.
- Ability to liase and communicate with clients directly.
- Familiar with administrative software
- Strong reporting skills.
- Good negotiation skills.
- Excellent verbal and written communication skills
- Excellent customer service with a client focus
- Effective team management
- Ability to prepare reports monthly.
- Displays integrity – transparency in dealings with management, staff, and other individuals that you may encounter.
- Exceptional interpersonal and communication skills, to enable professional interaction within staff and management, both internal and external to the firm.
- A flexible, pro-active approach to work including the ability to prioritize and re-prioritize.
- Leadership management skills- understanding of emotional intelligence.
APPLY NOW
Deadline: February 25, 2022
Job Features
Job Category | Front Desk Officer |