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Posted 4 years ago |
MacTay Consulting is recruiting candidates for an Incident Manager.
JOB TITLE: Incident Manager
JOB LOCATION: Lagos
JOB DETAILS:
- Lead and facilitate the engaged team toward restoration of service in shortest possible lead times.
- Engage relevant stakeholders & escalate when necessary to expedite resolution.
- Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
- Initiate management and technical escalations when required.
- Log all Incident details, allocating approved categorization and prioritization.
- Keep users informed about their IncidentsТ status at agreed intervals.
- Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
- Provide first-line investigation and diagnosis of all Incidents via major incident report.
- Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
- Escalate critical outages to Problem Manager after restoration for RCA.
- Remain available at all times during the designated shift and/or roster period.
- End to end incident owner.
Job Requirements
- Leadership skills: Good in People and Process Management
- Language skills: Fluent spoken English & excellent English written communication skills
- Values and behaviors: Pro-active and able to work under pressure
- First Degree from any institution
- Years of experience: 3-6.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Job Category | Manager |
Deadline | 19th April, 2020. |