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Full Time |
Posted 4 years ago |
IT / Innovations Officer is needed at Idmibok International (360HSDC)
JOB TITLE: IT / Innovations Officer
LOCATION: Abuja
Job Overview
- The IT/Innovations Officer is responsible for supporting the daily IT operations of 360HSDC, including computer hardware and software, and thus has a direct impact on productivity of colleagues.
- S/he will offer the first tier of technical support for staff based in the region, ensuring timely resolution to technical issues with a focus on customer service.
Responsibilities
- WAN connectivity and maintenance (Internet connection and services; Broadband, leased line, ADSL, ISDN or dial-up connection and devices configuration and maintenance)
- Computer hardware and application installation, configuration, troubleshooting and maintenance (laptops, desktops, printers, mobile phones, Windows OS updates, approved 3rd party software updates, Microsoft Office suite) following 360HSDC’s established procedures
- Web design, development and management
- Act as the point of contact with 360HSDC, respond to all end user support issues and requests, escalating as needed
- Provide assistance in the local procurement of IT related equipment with regards to 360HSDC’s standards.
Qualifications
- Bachelor’s degree in IT or related course; advanced degree is an advantage
- 4 years of experience in providing technical support in a complex organization
- Expertise in Microsoft operating systems and applications: 7, 10; Office 2013, 2016, 2019, Office 365
- Experience configuring and supporting peripherals: docking stations, monitors, printers, etc.
- Experience configuring and supporting enterprise software: antivirus, productivity, communications, etc.
- Understanding of TCP/IP and general networking
- Experiencing developing and maintaining websites
- Experience supporting audio-video equipment a plus
- Familiarity with scripting (VBScript, PowerShell), Zoom, Smartsheets, Box, Group Policy, WSUS, WDS, Lenovo products, networking configuration and protocols, Adobe suite, Zendesk a plus
- Microsoft and other technical certifications a plus.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] with Job Title as the subject, E.g “IT / Innovations Officer”.
Address your Cover Letter to:
The Recruitment Team,
Idmibok International (360HSDC),
Abuja.
Note: Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Job Features
Deadline | 24th April, 2020. |