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Full Time |
Delta Edo Rivers |
Posted 4 years ago |
Branch Manager – South Zone is needed at Stanbic IBTC Bank (3 Openings)
JOB TITLE: Branch Manager – South Zone
Job ID: 48460
LOCATIONS: Edo, Rivers, Delta
Job Sector: Banking
Job Purpose
- Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
- To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
- Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
- Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer Service:
- Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
- Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
- Ensure that the centres strive for continuous service improvement.
Management of Credit and Operational Risk:
- Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
- Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
- Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
- Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Preferred Qualification and Experience
- A bachelor’s degree in any related field
- Minimum 2 years Banking Operatons experience
- Minimum 6-8 years Retail Banking, Business Development experience
- At least one professional qualificiation, e.g CIBN, ICAN
Knowledge/Technical Skills/Expertise
- Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
- Business acumen – Ability to spot opportunities and optimize revenue generation for the business
- A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
- A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
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Job Features
Job Category | Manager |
Deadline | Not Specified. |