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Contract |
Lagos |
Posted 2 years ago |
JOB TITLE: Product Support Intern (O365)
JOB LOCATION: Lagos
Department: Commercial
Job Type: Contract
Responsibilities
As a Product Support Officer, the job holder will be responsible for the following functions:
- Stay current with new Office 365 technologies and/or offers
- Provide pre/post-Sales support to our Sales Teams and Customers.
- Assign licenses to new customers, and create user accounts in O365
- Provide Office 365 Solution training as needed to the Sales and Support Teams.
- Conduct discovery calls with customers to address customer technical needs.
- Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
- Attend trainings and acquire manufacturer certifications as determined by management.
- Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
- Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
- Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).
Qualifications, Skills & Competencies
- HND / B.Sc. Degree in Engineering.
- MCSA O365 is an added advantage.
- 2 years working experience
- Excellent communication skills required.
- Previous experience in deploying O365 is required.
- Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.
Demands of the Job
- Exemplary communication skills.
- Job role requires a lot of patience.
- Working after office hours and weekends may sometimes be required.
- Constant communication with customers to understand requests, complaints and follow up until issues are resolved.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Branding/Product/Image Management |