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Contract |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Support Agent
JOB LOCATION: Ikeja, Lagos
Employment Type: Contract
JOB DETAILS:
- The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties
- Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.
Requirements
- Minimum of ND in Mass Communication or related courses
- 1 – 2 years of experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated and able to work efficiently and productively.
Apply Now
Deadline: May 30, 2022
Job Features
Job Category | Customer Care |