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Full Time |
Posted 4 years ago |
Service Quality and Compliance Controller is needed at Dragnet Solutions Limited
JOB TITLE: Service Quality and Compliance Controller
LOCATION: Lagos
Job Description
- We are seeking to recruit a Service Quality and Compliance Controller.
- The individual would be expected to plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of business support and execution efforts and monitor, audit while improving business process and corporate compliance.
Responsibilities
- Collect and analyze execution reports to evaluate quality
- Analyze client feedback results and provide feedback and interpretation to management committee/meeting, and client engagement team.
- Stop test if test process is compromised
- Monitor performance of quality control systems to ensure effectiveness and efficiency
- Communicate periodic (quarterly or annually) service performance information to all relevant organizational departments, outside vendors, or contractors.
- Instruct staff in service quality control and analytical procedures
- Produce reports regarding non-conformance of tools or processes, job execution quality, root cause analyses, or quality trends.
- Participate in the development of product specifications for better process automation.
Required Qualifications
- Bachelor’s Degree in Law or Psychology preferred
- Master’s Degree also considered.
Experience:
- Spreadsheet software – Microsoft Excel
- Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Job Features
Job Category | Analyst/ Quality Control |
Salary | N100,000 - N130,000 / month. |
Deadline | 15th May, 2020. |