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Full Time |
Posted 4 years ago |
System Administrator is needed at PricewaterhouseCooper (PwC)
JOB TITLE: System Administrator
LOCATION: Lagos
Responsibilities
- Deliver a professional and consistent level of service that provides resolutions within agreed deadlines;
- Assist with Support documentation review and revision;
- Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT;
- Work collaboratively with Service desk and support teams;
- Undertake service analysis, proactive service monitoring or project activities as assigned;
- Identify repeat incidents and contribute to provision of comprehensive Known Error Records and solutions articles as support tools for other support staff;
- Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents;
- Available as per the afterhours support schedule;
- Acting as a point of escalation for support queries from more junior Technicians which are beyond their technical capability;
- Identify and take part in initiatives to improve the quality and effectiveness of the department.
Minimum Requirements
- B.Sc. or HND in Computer Science, Information Technology or a related field with at least a Second Class Upper/Upper Credit.
- Minimum of 3 years of system administration experience
- System administration and IT certifications in Microsoft and ITIL
- Working knowledge of virtualization, Azure cloud infrastructure.
- Experience with scripting and automation tools.
- Experience with Microsoft Server 2012R2, 2016, Windows 10
- Helpdesk support, experience in the use of ticketing system (e.g ServiceNow) and Customer management.
Skills and Competencies:
- Proven ability in supporting IT end-users;
- Clear, courteous telephone manner;
- Excellent verbal and written communication skills;
- Self-motivated and a team player;
- Proactive and resilient;
- Ability to handle work-related pressure;
- Ability to prioritize tasks with different levels of impact and urgency;
- Support customers on all levels via email, phone and Instant Messaging;
- Strong technical knowledge and good analytical skills;
- Attention to detail and ability to work independently;
- Troubleshoot, diagnose and resolve requests received;
- Detail-oriented and able to effectively and accurately document technical issues and request.
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Job Features
Job Category | Administration/ Office/ Operations |
Deadline | Not Specified. |