View Jobs at GeneSys Health Information Systems |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Implementation Lead
JOB LOCATION: Victoria Island, Lagos
Employment Type: Full-time
Reports To: COO
Supervises: Implementation Support and Customer Success Assistant
Team: Service Management Team
Works With: Development Team and Clients
JOB DETAILS:
- We are looking to hire an experienced and proactive individual for the role of Implementation Lead, who will be responsible for championing the successful deployment of our solutions on our clients’ site. The Implementation Lead will also manage product development efforts as well as customer success.
Required Skills & Competencies
- Candidates should possess a Bachelor’s Degree qualification
- 3 years experience in a similar role or service management role.
- Ability to manage stakeholders and coordinate project implementation schedules and teams.
- Strong communication, analytical and time management skills, with a keen eye for details.
- Understanding of network design, computer systems and troubleshooting processes.
- Experience leading a sales and customer service team is a plus.
- Knowledge of hospital operations, HMIS and EMR would be an added advantage.
What The Role Entails
To be successful as an Implementation Lead, s/he should demonstrate a sound technical knowledge of project implementation processes and stakeholders management. You will be responsible for:
- Designing preliminary use-case documentation to accommodate any process modifications and performing requirement-gathering exercises using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools.
- Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes.
- Collaborating with the Development Team on Joint Application Development (JAD) sessions and translating the sessions’ output into Software Requirements Specification (SRS) documentation.
- Working with the Development Team and Service Delivery Team to ensure that GHIS solutions and service delivery are compliant with global medical best practices.
- Ensuring the utilization of the customer relationshipmanagement (CRM) tool.
- Managing the Service Delivery and Management Team and driving strategies to develop and maximise positive business and customer relationships toward revenue growth.
- Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live.
- Assessing competition by gathering current marketplace information on pricing, products, new products, implementation schedules.
- Liaising with the Development Team to ensure that customers’ requests and complaints are resolved within the SLAs and making process improvement recommendations to Management.
Biggest Problem To Solve:
- Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.
Benefits & Perks
- Monthly basic salary of 100,000 Naira
- Complementary -monetary and non-monetary-allowances and commission.
- 13th month salary
- Pension
- HMO
- Flexi work plan
- Work with a brilliant and diverse team and client
- Enabling environment for personal and professional development
Apply Now
Deadline: July 5, 2022
Job Features
Job Category | Customer Care |