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Full Time |
Posted 4 years ago |
Software Support Engineer Level 3 – Micro Focus Application Lifecycle Management is needed at Tek Experts
JOB TITLE: Software Support Engineer Level 3 – Micro Focus Application Lifecycle Management
Ref #: 242517
LOCATION: Lagos
Department: ADM
Job Description
- Do you have strong troubleshooting skills?
- Do you love delivering exceptional customer service?
- Are you looking for a rapidly growing company to take your career to the next level?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
What You’ll Be Doing
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools.
Skills and Experience You’ll Need
- Bachelor’s Degree or equivalent technical certifications
- 2-4 years experience in technical support
- Experience with Windows/ Linux server operating systems is a must
- Strong Knowledge of programming languages, networking, databases or UI’s
- Experience in customer service is a must
- Interest in or exposure to software development and support
- General understanding of testing concepts and functional testing processes
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing
- Customer-orientated, motivated to take charge of both customer engagement and problem
- Fluent in English.
Apply Now
Job Features
Job Category | Software/ Programming / Web development |
Deadline | Not Specified. |