View Jobs at Speedaf Logistics |
Full Time |
Posted 4 years ago |
Speedaf Logistics is recruiting candidates for an IT Specialist.
JOB TITLE: IT Specialist
JOB LOCATION: Lagos
JOB DETAILS:
- We are looking for an I.T. Specialist to provide front-line technical-support services to our business and staff pertaining to various technical issues and needs relating to hardware, software, and IT services.
Responsibilities
- Cooperate with other departments to deal with the daily exceptions, handle business requirements, fix system bugs, and communicate with HQ IT for urgent issue handling if necessary.
- Support eCommerce business development, provide IT API solution to realize information flow connection between eCommerce and Speedaf, including order placing and tracking
- Be responsible for updating and revising the national IT system training materials, improving the training methods and system.
- According to network development plan and customer needs, formulate IT standard operating procedures.
- Carrying out scheduled tasks, including backups, daily checks and administration.
- Escalating necessary incidents within the Infrastructure to the IT team Lead and management.
- Responding to and logging user’s requests and faults and providing first line technical support over internal core technologies and services.
- Keeping users informed of any IT related issues that may affect workflow.
- Communicate with third party service providers to raise and resolve issues.
- Deal with IT system problems and support Chinese employees to develop new business and provide IT solution to meet customer demand
- Providing feedback on any issues faced with troubleshooting e.g. updating documentation, configuration of user set ups, in order to help improve internal processes.
- Monitoring and updating our IT Service Management tools, and processes and diagnosing and resolving hardware and software faults
- Perform related duties consistent with the scope and intent of the position.
Requirements
Experience and Qualifications:
- The ideal candidate must have a minimum of Bachelor’s degree in Information Technology, Computer Science or a related field.
- Minimum of 3 years hands-on experience in providing first-line exceptional IT support in a business environment.
- Possessing any I.T. Certifications would be considered a plus
- Solid working knowledge and familiarity with software and server solutions.
Competences and Attributes:
- Excellent written and verbal communication skills; communicating to all levels within an organization.
- Age range: 24-35 years old
- Must have completed NYSC
- Advanced knowledge of MS Office Suite including PowerPoint, Word and Excel.
- Must have excellent troubleshooting skills and documentation capabilities
- High energy, motivated, open-minded with the ability to resolve problems efficiently and effectively
- Self-motivated and must have a positive attitude to work, with the ability to handle high-pressure situations.
APPLY NOW
Note: Due to a high volume of applicants, only qualified candidates would be contacted.
Job Features
Deadline | 30th May, 2020. |