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Contract Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Head, Technology and Operations Governance
JOB LOCATION: Lagos
Department: Technology
Job Type: Permanent
JOB DETAILS:
- Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.
Key Responsibilities
- Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
- Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
- Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
- Identify, within the team, patterns of non-compliance with the organization’s policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
- Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
- Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
- Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
- Prepare and coordinate the completion of various data and analytics reports
- Executes a communications plan by working within established internal communication systems and procedures
- Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend.
Requirements
Education And Experience:
- Academic Qualification(s): BEng / BSc in Elect / Elect, Computer Science/engineering or Information Technology inclined degree
- Experience (Number of relevant years): 7 – 10years
Key Skills And Competencies:
- Extensive Technical skills
- Analytical skills
- Time management skills
- Organizational skills
- Customer service skills
- Leadership
Competencies
- In-depth Knowledge of all Inter Switch products
- In-depth understanding of core payment systems components and all ancillary applications
- Effective problem analysis and resolution
- Knowledge of industry Security standards, regulatory institutions and policies
- Effective Time and task management
- Incident and Problem Management
- IT service management.
Apply Now
Deadline: August 12, 2022
Job Features
Job Category | Astronaut/Space/Science/Technology |