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Full Time |
Posted 4 years ago |
Customer Service / Front Desk Officer is needed at Bizpool Africa
JOB TITLE: Customer Service / Front Desk Officer
LOCATION: Abuja
Job Description
- The Customer Service/Front Desk Officer works at the reception area of an organization and is responsible for receiving and guiding guests Some of the Front Desk Officer’s responsibilities include greeting guests, issuing visitor badges, taking phone calls, sorting correspondence, responding to client inquiries, ordering office supplies, maintaining the reception area clean and organized, updating records and files, maintaining schedules, and making travel arrangements.
- The individual will help business develop strong relationships with clients and customers; answering questions, taking orders, help resolving problems, processing refunds and making suggestions regarding the purchase of additional products and services.
- The Customer Service/Front Desk Officer should be able to create communication content on behalf of the organization and should have Communication skills, customer service skills, conflict management skill, record and data management skill, Strong writing and analytical skill.
Duties and Responsibilities
- Communicating with clients about their experiences with a their fashion style and outfits
- Work in sync with the all Departments
- Provide advice on purchasing materials and other fashion asset of the luxury house
- Answering client or customer questions about properly using or accessing a fashion style and outfits
- Taking and processing orders via email and telephone calls
- Give the sales team extra support especially in terms of communications
- Listening to customer or client complaints or concerns and working to resolve their issues
- Ensure that all communications and marketing material aligns with brand standards
Skills and Experience
- Proven experience as Customer Service/Front Desk Representative or similar position
- Familiarity with office machines (e.g. fax, printer etc.)
- Result-driven and goal oriented
- Paralegal knowledge is an added advantage
- Knowledge of office management and basic bookkeeping
- Excellent use of English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service” as the subject of the email.
Job Features
Deadline | 30th May, 2020. |