View Jobs at Cedarcrest Hospitals Limited |
Full Time |
Posted 4 years ago |
Cedarcrest Hospitals is recruiting candidates for a Debt Recovery Officer.
JOB TITLE: Debt Recovery Officer
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JOB LOCATION: Abuja
Job Code: #F00002
JOB DETAILS:
- Reporting to the Admissions and Billings Manager, the Debt Recovery Officer will be responsible for contacting debtors and claiming outstanding debts.
- They will also be charged with keeping track of assigned patients accounts and identifying outstanding debts, as well as planning and implementing a course of action to recover outstanding payments.
- The Debt Recovery Officer will also be required to locate debtors to inquire of their payment status, and recover monies owed in as little time as possible.
- These debts will be related to health care, including hospitalizations, surgeries, and routine check-ups.
Responsibilities
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Following up with clients on previous payment arrangements.
- Locating and establishing contact with debtors.
- Maintaining accurate, up-to-date customer account information.
- When necessary liaising with solicitors and bailiffs.
- Negotiating settlements with clients.
- Taking ownership of debt collection cases.
- Maintaining appropriate and comprehensive records of all customer discussions.
Qualifications
- 2-5 years of experience as Debt Recovery Officer in a hospital, bank, or related field
- Bachelor’s Degree in Business, Finance, Healthcare, or Related Field.
- Adheres to laws and confidentiality guidelines
- Proficient in MS Office especially Excel;
- Excellent Math Skills
- Apt in negotiation and persuasion skills, and ability to be polite and compassionate without lacking confidence.
Special Conditions
- Employment is contingent on passing a medical screening conducted by the hospital
- The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
- Knowledge of workflow processes.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using Position Title and Code as the subject of their email application.
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Job Features
Job Category | Administration/ Office/ Operations |
Deadline | 12th June, 2020. |
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