View Jobs at Tezza Business Solutions Limited |
Full Time |
Posted 4 years ago |
Graduate Technical Support Officer is needed at Tezza Business Solutions Limited
JOB TITLE: Technical Support Officer
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LOCATION: Lagos
Duties & Responsibilities
- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Provide technical support to business users both remotely and face to face.
- Maintenance and support of central hardware, operating systems and utilities.
- Administer installations, including setting up new systems/hardware and promptly installing updates
- Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
- Troubleshooting and resolution of issues relating to business applications
- Installing/configuring new computers/telephones
- Troubleshooting IT equipment – printers, scanners etc
- Log all IT incidents and service requests to ensuring a timely resolution
- Perform SOD and EOD duties
- Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
- Maintain network equipment, servers and users hardware and software
- Maintain effective relationships with vendors, consultants, and service providers
- Assist in software resting of new releases, proactively escalating issues
- Competence in PC network security issues, including virus protection and prevention
- Assist in the management of IT Assets
- Deliver outstanding customer service by responding to and efficiently resolving client issues and request
Requirements
Experience:
- 1 to 3 years cognate experience in financial services/service oriented industry
Education:
- First degree in Computer Science / Engineering
- ITIL Certified (added advantage)
Key Competency Requirements:
- Network (voice & data) Cabling
- LAN & WAN technologies
- Microsoft suite- Exchange, SharePoint,
- Virtualization knowledge
- Operating system installation & configuration
- Troubleshooting and fixing Network cabling
- Configuring network devices
- PABX configuration and troubleshooting
- BES Server/Mobile device Administration
- MIS reporting
- Some development experience
- Cross-funtional
- PC/LAN & Support Services
Skill/Competencies:
- Ability to solve complex problems on own initiative
- Ability to work independently and as a SPOC/ PM
- Strong written and oral skills, plus interpersonal skills
- Sound client service skills with proactive and creative approach
- Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
- Understanding of business processes and workflows
Apply Now
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Job Features
Job Category | Graduates / Freshers |
Deadline | Not Specified. |
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