View Jobs at Polo Limited |
Full Time |
Posted 4 years ago |
Polo Limited is recruiting candidates for a Customer Service Manager.
JOB TITLE: Customer Service Manager
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JOB LOCATION: Lagos
JOB DETAILS:
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Supervise the operations of after sales teams to ensure set targets are met
Qualifications
- Bachelor’s degree or equivalent experience
- 8 years’ of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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Job Features
Deadline | Not Specified. |
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