View Jobs at 9mobile (Formerly Etisalat) |
Full Time |
Posted 4 years ago |
Director, Customer Care is needed at 9mobile Nigeria
JOB TITLE: Director, Customer Care
ADVERTISEMENT
LOCATION: Lagos
Job Summary
- Oversee the development and implementation of effective customer care strategies and policies with the aim of enhancing EMTS’s customer base and drive loyalty and retention.
- Provide leadership and direction for EMTS’s customer care operations and bear overall responsibility for quality of service delivery across all customer segments.
Principal Functions
Strategic:
- Participate in and provide inputs to the development of the organization’s overall strategic goals and objectives.
- Oversee and champion the articulation and development of the customer care strategy ensuring alignment with EMTS’s overall strategy and business objectives.
- Demonstrate ownership of, and communicate the customer care department’s strategic direction and objectives to all staff ensuring mutual understanding of roles, responsibilities and accountabilities.
- Provide broad guidelines for the translation of the departmental strategies into specific operational plans and programs.
- Approve and coordinate the execution of the customer care department’s work programmes and plans.
Apply Now
ADVERTISEMENT
Job Features
Deadline | Not Specified. |
Others Also Applied For:
ADVERTISEMENT