View Jobs at Proten International |
Full Time |
Kano |
Posted 4 years ago |
Product Support Analyst is needed at Proten International
JOB TITLE: Product Support Analyst
LOCATION: Kano
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Key Responsibilities
Technology Operations:
- Analyze user requirements, envisioning system features, and functionality.
- Design solutions attending to both business and technical considerations.
- Collaborate with product managers, team leads, and other software developers.
- Work closely with end-users to ensure technical compatibility and user satisfaction.
- Work on bug fixes and improving application performance.
- Participate in the evolution of company level best practices, standards, and policies.
Customer Focus:
- Carry out extensive research to identify needs that new or improved products can fulfill.
- Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.
Project Management:
- Bring product development programs to a successful conclusion -on time and within budget.
- Develop schedules for each phase of the development program and monitor progress against targets.
- Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.
Communication:
- Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
- Interfacing with local leaders and representing the company as a “brand ambassador” across the community.
Qualifications
Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or any related field.
- Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
- Proven problem-solving abilities.
- Good communication skills.
- Strong analytical and conceptual skills.
- Be open and creative.
- Strong computer and application skills.
- Goal-oriented, self-motivated, confident, thorough and tenacious;
- Positive attitude to work.
- Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.
Start-Up Environment:
- Thrives in a fast-paced, start-up environment with dynamic business priorities.
- Detailed Orientation and Managing Complexity:
- Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.
Apply Now
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Job Features
Job Category | Analyst/ Quality Control |
Deadline | 20th July, 2020. |
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