View Jobs at Ibadan Electricity Distribution Company (IBEDC) Plc |
Full Time |
Oyo |
Posted 1 year ago |
Job Title: Helpdesk / Support Specialist
Location: Oyo
Employment type: Full time
Job Description
- This job role provides IT service desk support to relevant stakeholders for business operations.
Job Responsibilities
- Serves as the single point of contact for all IT-related issues
- Resolve non-critical issues and escalate others to relevant departments within IT.
- Implement standard help desk procedures.
- Log all help desk interactions.
- Follow up with relevant departments in IT and users to ensure complete resolution of issues.
- Train computer users as necessary.
- Engages new employees in IT culture.
- Monitors the effectiveness of the Service Desk and makes recommendations for improvement.
- Prepare periodic and ad-hoc reports to relevant stakeholders.
- Performs any other duty as requested by Head Service Delivery.
Minimum Requirements
- A Bachelor’s Degree in Computer Science or a related discipline
- A postgraduate degree in a relevant discipline is an added advantage
- Professional certifications in database management Programming are required
- 2-5 years Experience.
Technical Competencies:
- Good knowledge of ITIL Service Operations processes (preferably with formal certification)
- Proficient in the use of MS Office applications
- Proven experience using the following applications & technology – Desktop OS and applications, general familiarity with desktop, laptop, server, and network
- High proficiency in Microsoft Office, MCSE, ITIL, MCP
- hardware, ITSM tools, Monitoring tools, Remote management tools.
Behavioral Competencies:
- An analytical mindset with good problem-solving skills.
- Excellent negotiation skills
- Attention to Detail
- Excellent leadership and people management skills
- Excellent written and verbal communication skills
- Excellent customer-facing/customer-service skills
- Able to work under pressure and meet deadlines.
- Able to demonstrate a high degree of flexibility including shift and out-of-hours working.
- Excellent organizational skills.
- Able to manage sensitive and sometimes confidential information.
- Self-motivation and ability to take responsibility.
- Able to manage and prioritize tasks and time efficiently.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Specialist |