View Jobs at TREVARI Pay |
Full Time |
Abuja |
Posted 1 year ago |
Job Title: Customer Service Representative
Location: Abuja (FCT)
Duties and Responsibilities
- Maintaining a positive, empathic and professional attitude towards customers at all times.
- Generating sales leads that develop into new customers.
- Managing incoming calls and handling customer inquiries adequately.
- Build sustainable relationship and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
- Identifying and assessing customer needs to achieve satisfaction.
- Keeping up-to-date records of customer’s transactions.
- Communicating and coordinating with colleagues where necessary.
Performance Indicators
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize and manage time effectively.
- Client satisfaction.
- Customer orientation and ability to respond/ adapt to different types of customers.
- Compliance with policies and procedures.
Education
- Bachelor’s Degree / Higher National Diploma
Experience:
- 1-2 years customer service experience.
- Relationship Management/ Customer Service Management.
- Good knowledge of the Abuja business environment.
- Business fluency in Hausa/ Fulani.
Key Competency Requirements:
- Good written/ oral communication skills
- Customer relationship management
- Objection handling skills
- Good team player
- Good negotiation skills
- Articulate and analytical
- Good knowledge of Microsoft Office packages (Excel, Power point, Word).
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
Deadline: July 12, 2023
Job Features
Job Category | Customer Care |