We are recruiting to fill the position below:
Job Title: Business Operation Manager
Locations: Utako – Abuja (FCT), Uyo – Akwa Ibom, Lagos and Port Harcourt- Rivers
Employment Type: Full-time
Duties & Responsibilities
- Coordinate day-to-day terminal operations
- Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.
- Ensure bus availability by following up to ensure that faulty buses are fixed within the stipulated turnaround time.
- Coordinate the pick-up service at the terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.
- Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.
- Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.
- Disseminate information as communicated by the management team of GIGM to other terminal staff.
- Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Regional Manager
- Track all blown buses assigned to the terminal effectively.
- Resolve minor grievances or disputes that do not require escalation.
- Conduct weekly price survey, document findings using the approved template and forward reports to the Regional Manager.
- Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.
- Meet the terminal performance and safety targets.
- Ensures the timely use of Mobility for all operational processes.
- Staff management across all levels at the terminal
- Drive sale of services i.e. app downloads and usage, pick-up service.
- Ensure Experience Officers remit accurate sales to the accountant.
- Increase revenue and reduce cost.
- Attend to guest’s questions and queries and deliver a high standard of customer experience.
- Identify opportunities to improve the interface and service to our customers.
- Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.
- Promote our services to encourage greater use of online booking platforms (Website and App).
- Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
- Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
- Perform other duties as required or as assigned
Education and Work Experience
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of Five (5) to Seven (7) years of cognate experience in Business Development/ Operations/ Customer Service
Skills and Competencies:
- Proven working experience as a business development manager, sales executive or a relevant role
- Time management and planning skills
- Problem-Solving Skills
- Neat and Professional Appearance
- Ability to Stay Calm Under Pressure
- Organized and Detail-Oriented
- Able to Work a Flexible Schedule.
- Experience in customer service
- Proficiency in MS Office Suit
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport.
Application Closing Date
27th December, 2023.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and location as the subject of the mail. For example: “Business Operation Manager_ Uyo”.
Deadline: December 27, 2023
Job Features
Job Category | Business Operations Specialist |