View Jobs at Sabi Job |
Full Time |
Lagos |
Posted 9 months ago |
We are recruiting to fill the position below:
Job Title: Head, Retail Management
Locations: Lagos
Employment Type: Full-time
Job Purpose
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- The Head, Retail Management will oversee the day-to-day operations of the retail business, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
- You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform.
Job Responsibilities
- Drive and champion sales initiative.
- Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
- Manage and supervise a team of Retail Leads
- Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
- Oversee the onboarding process for new retail partners, ensuring a seamless integration into the platform.
- Implement strategies to enhance retailer support efficiency and satisfaction.
- Identify opportunities for process improvement in the retailer management function.
- Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
- Set sales targets and develop strategies to achieve them.
- Monitor sales performance and implement initiatives to boost sales.
- Gather feedback from retail partners regarding platform usability, features, and overall satisfaction, and make adjustments as needed.
- Propose and implement enhancements to optimize efficiency and effectiveness.
- Collaborate with internal teams to implement improvements based on feedback.
- Conduct performance reviews and provide feedback for improvement.
- Manage relationships with vendors and suppliers.
Special Skills and Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field.
- 8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company.
- Extensive experience with retail sales driven by field officers
- Detail-oriented with a focus on delivering excellent customer service.
- Customer-focused mindset with a passion for building and maintaining positive relationships.
- Proficient in data analysis and reporting tools.
- Strong communication and interpersonal skills.
Candidate Specification:
- Motivated by the mission of Sabi
- Pragmatic with quantitative and analytical ability and attention to detail
- Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
- High level of integrity and dependability with a strong sense of urgency.
- A focus on execution. Willing and able to get hands dirty.
- Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.
Application Closing Date
Not Specified.
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