View Jobs at La Campagne Tropicana Beach Resort |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Front Desk Manager
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Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Position Summary
- As the Front Desk Manager at La Campagne Tropicana Beach Resort, you will lead and oversee the daily operations of the front desk, ensuring a seamless and exceptional guest experience.
- This role requires a dynamic individual with proven leadership skills, excellent organizational abilities, and a strong commitment to delivering outstanding customer service.
- The Front Desk Manager will collaborate with various departments to uphold resort standards and contribute to the overall success of the guest services team.
Key Responsibilities
Team Leadership:
- Supervise and lead the front desk team, providing guidance, training, and support.
- Foster a positive and collaborative work environment, promoting teamwork and staff development.
- Conduct regular team meetings to communicate goals, updates, and best practices.
Guest Services Management:
- Oversee all aspects of guest services, including check-in, check-out, reservations, and guest inquiries.
- Monitor and maintain high service standards to ensure guest satisfaction.
- Address escalated guest issues and collaborate with team members to find effective solutions.
Staff Scheduling and Performance:
- Develop and maintain front desk staff schedules, considering peak periods and special events.
- Conduct performance evaluations and provide constructive feedback to enhance staff performance.
- Identify training needs and coordinate ongoing training programs for the team.
Reservation and Inventory Management:
- Manage the resort’s reservation system, ensuring accuracy and efficiency.
- Monitor room inventory, rates, and availability to maximize revenue and occupancy.
- Collaborate with other departments to optimize overall resort operations.
Quality Assurance:
- Conduct regular audits to ensure compliance with established policies and procedures.
- Implement quality assurance measures to enhance service delivery and guest satisfaction.
- Stay informed about industry trends and best practices to continuously improve front desk operations.
Qualifications:
- Bachelor’s Degree in Hospitality Management or a related field preferred.
- Minimum of 7 years of experience in a supervisory or managerial role within the hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Proficient in using reservation and property management systems.
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to work under pressure, handle challenging situations, and make decisions quickly.
- Flexibility to work various shifts, including weekends and holidays.
Application Closing Date
28th February, 2024.
HOW TO APPLY
Interested and qualified candidates should send their Resume & Cover Letter to: [email protected] using “Front Desk Manager” as the subject of the mail.
Note
- This job description is not exhaustive and may be amended to include other duties as required.
- The Front Desk Manager is expected to contribute positively to the overall guest experience and uphold the high standards of La Campagne Tropicana Beach Resort.
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Job Features
Job Category | Front Desk Officer |
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