View Jobs at Lopterra Services Limited |
Full Time |
Lagos |
Posted 8 months ago |
Lopterra Services – Our client is recruiting to fill the position below:
Job Title: Customer Care Representative (Graduate Trainee)
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Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- Our client is seeking a competent and empathetic customer care representative to join their team.
- The ideal candidate will be responsible for providing exceptional services in addressing inquiries and resolving issues to ensure a positive customer experience.
- Our client stands out as one of the most competitive renewable energy and power systems firms in Nigeria.
- By working with this esteemed organisation, you will encounter a diverse range of learning experiences and challenges that will foster your professional development.
Job Description
- Be the first point of contact for customers using their PayGo services, addressing inquiries, and troubleshooting issues.
- Assist agents in using our sales app, explaining features, and guiding them through the sales process.
- Proactively reach out to customers to gather feedback, identify areas for improvement, resolve issues that may arise, and ensure customer satisfaction.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.
- Stay informed about product updates, service changes, and industry trends to provide accurate information to customers.
- Maintain detailed and accurate customer interaction records
- Adhere to quality standards and service level agreements.
Qualifications / Skills
- HND / B.Sc in Accounting, Statistics or any data related field
- A year experience as a call centre agent is an added advantage
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a proactive approach to customer issues.
- Comfortable using technology, including customer service platforms.
- Technologically savvy and proficiency in Microsoft office suite (including Excel)
- Ability to learn quickly and adapt to evolving processes.
- Detail-oriented and able to maintain accurate records.
- Eager to learn and take on new challenges.
- Team player and problem solver
- Ability to multitask and prioritise tasks.
- Growth mindset
- Proximity to Ikeja is an added advantage.
Remuneration
- Salary: N55,000 Monthly
- HMO, Pension.
Application Closing Date
12th February, 2024.
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