View Jobs at Airtel |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Head, IT Operations
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Location: Lagos
Employment Type: Full-time
Job Summary
- Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.
Key Accountabilities
Manage and Control Infrastructure delivery:
- To put in place the required functions to ensure a quality service from Infrastructure
- Develop process that delivers the unit as ultimate point of escalation and resolution
- Develop operational plans with S1 partners that aligns with and delivers on the overall business objective
Measure and Report Performance:
- To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
- Ensure operation expenditure (opex) are in line with approved AOP
Manage Infrastructure Roadmap:
- To coordinate and control policies and functions
- Working with the IT S1, ensure smooth operations and continuous availability
Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
Thought Leadership:
- Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
- Ensure 100% availability and optimization of resources within the governing SLAs
Educational Qualifications & Functional / Technical Skills
- University Degree in Computer Science and other related disciplines
- Professional qualification in Project Management Techniques
- Professional Qualification in ITIL and SIX Sigma with focus on IT
Relevant Experience:
- 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
- Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
- Experience on managing diverse and complex platforms and environments
Other requirements:
- Excellent communication and process management skills
- Successful background with stakeholder management
- Energy, drive and fairness, engaging team player
- Successful background with stakeholder management
- Results driven
Application Closing Date
Not Specified.
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Job Features
Job Category | IT Operations Manager |
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