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Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Senior Manager – Core and Transport Performance
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Job Identification: 3840
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager – Network Performance and Quality Assurance
Division: Network
Mission
- Develop a network performance and quality assurance methodology and framework to monitor and optimize core network services and guide related activities within the NWG Division, defining standards, metrics, and requirements.
- Institute mechanisms and systems to achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews, preparing, and completing action plans for the core network.
Description
- Manage the performance of the entire MTN Core and Transport Network—CS/IMS Core, PS Core, IP Transport, Internet Edge, and Transmission networks.
- Establish, monitor, analyze, and assure core and transport network performance and roaming KPIs.
- Coordinate core and transport network KPI improvement actions in the network.
- Provide input to the core and transport network capacity forecasting and planning processes.
- Verify, validate, and assure value from new network solutions. Ensure MTN’s business objectives are achieved.
- Carry out in-depth network performance investigations, analysis and audits with the aim of optimizing the network and ensuring more efficient utilization of network resources.
- Monitor, report, and ensure regulatory QoS compliance as it relates to interconnect QoS and the on-net customer experience.
- Carry out pre- and post-impact assessments of changes and planned commercial activities with a view to ensuring changes are as planned without disruption to network service delivered to customers.
- Manage inbound and outbound voice and data roaming performance.
- Provide regular independent performance reports to management, the regulatory department, and the group, indicating the actual levels of key performance indicators (KPIs).
- Review and approve requests for investment in resources for the functional area.
- Manage overall financial budgeting and control for the functional area.
- Handle resource capacity planning, functional goal fulfillment tracking, and management.
- Facilitate goal-level creation for the broader function and work with direct reports to ensure goals are cascaded to all members of the team.
- Assure that Network Division Planning, Operations, Network Enterprise, and Implementation functions and outsourcing vendors are aligned towards divisional and regulatory quality objectives.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Education:
- First Degree in Electrical / Electronics or Computer Engineering or Telecommunications.
- A master’s degree in a relevant discipline, including an MBA, will be an advantage.
- Fluent in English and the language of the country is preferable.
Experience:
- 9–17 years’ experience working on complex, commercially sensitive mobile/fixed data and IP core networks (e.g., technology evaluations/integration, due diligence, etc.):
- Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
- Work experience across diverse cultures and geographies is advantageous.
- 7 years’ experience in a GSM/UMTS/LTE/mobile environment, preferably in a high-level support or performance management role in the core and transport networks.
- Above-average knowledge and experience in all core domains – IP/MPLS/Core-CS/Core PS,
- Sound understanding of call and data service architecture and service flow.
Application Closing Date
7th February, 2024.
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Job Features
Job Category | Senior Manager |
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